Monitor
Workflow quality, failure modes, usage, volume, SLA, and KPI movement.
Operate after launch
Production AI needs operations.
AgentOps keeps the workflow useful after launch: monitor quality, tune rules, handle exceptions, improve prompts and copy, report KPIs, and decide when the next workflow deserves a pod.
AgentOps Retainer
Monthly operating layer.
$5K-20K/moFor monitoring, improvement, governance, and expansion after production launch.
01 - What AgentOps covers
The handoff is not the end of the workflow.
Govern
Approval thresholds, exception queues, access changes, and audit expectations.
Improve
Routing, prompts, follow-up copy, extraction logic, and user adoption.
Expand
Decide whether the next workflow is ready for diagnostic or deployment.
Operating rhythm
AgentOps gives the live workflow a monthly management system.
The goal is to keep the workflow trusted after launch: catch drift, improve rules, surface exceptions, and decide whether the next workflow deserves investment.
| Cadence | What gets reviewed | Output |
|---|---|---|
| Weekly in first month | Live cases, user corrections, exceptions, access issues, and risky edge cases. | Launch stabilization notes and rule fixes. |
| Monthly after stabilization | KPI movement, quality patterns, exception volume, audit samples, adoption, and improvement backlog. | AgentOps report and prioritized changes. |
| Quarterly expansion review | Adjacent workflow demand, owner readiness, system access, expected ROI, and governance reuse. | Deploy, narrow, or reject recommendation for the next workflow. |
Monthly report
What a mature live-workflow report should include.
AgentOps reporting should be specific enough for business owners, IT, and operators to trust the workflow without reading logs line by line.
KPI movement
Baseline vs current cycle time, response time, reporting hours, completion, exception mix, or revenue metric.
Quality review
Approval changes, correction patterns, low-confidence cases, source-system issues, and user feedback.
Governance log
Access changes, exception categories, audit samples, risky requests rejected, and pending policy decisions.
Improvement backlog
Rule changes, prompt updates, workflow friction, training gaps, and next-month priority.
Expansion signal
Which adjacent workflow now has enough owner, data, pain, and KPI evidence to assess.
Decision asks
Clear approvals needed from business owner, IT/security, finance, or operations.