Privacy Policy

    Effective Date: January 1, 2025 | Last Updated: January 1, 2025

    1. Introduction

    At Agentra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI workforce platform and related services.

    2. Information We Collect

    Personal Information

    • Name, email address, phone number, and job title
    • Company information and business requirements
    • Payment and billing information
    • Communication preferences and contact history

    Usage Information

    • Platform usage patterns and feature interactions
    • System performance and error logs
    • Device information and IP addresses
    • Cookies and similar tracking technologies

    3. How We Use Your Information

    • Provide and improve our AI workforce platform services
    • Process transactions and manage your account
    • Communicate about platform updates and support
    • Conduct research and analytics to enhance user experience
    • Ensure platform security and prevent fraud
    • Comply with legal obligations and regulatory requirements

    4. Data Sharing and Disclosure

    We do not sell your personal information. We may share your information in these circumstances:

    • With your explicit consent
    • With trusted service providers who assist in our operations
    • To comply with legal obligations or court orders
    • To protect our rights, property, or safety
    • In connection with business transfers or acquisitions

    5. Data Security

    We implement enterprise-grade security measures to protect your information:

    • End-to-end encryption for data transmission and storage
    • Multi-factor authentication and access controls
    • Regular security audits and penetration testing
    • SOC 2 Type II and ISO 27001 compliance
    • GDPR and CCPA compliance frameworks

    6. Your Rights and Choices

    You have the following rights regarding your personal information:

    • Access and review your personal data
    • Correct inaccurate or incomplete information
    • Delete your personal data (subject to legal requirements)
    • Restrict or object to certain processing activities
    • Data portability and export options
    • Withdraw consent where applicable

    7. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms.

    8. Data Retention

    We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Account data is typically retained for the duration of your subscription plus 7 years for business records.

    9. Updates to This Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notifications at least 30 days before they take effect.

    10. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us:

    Email: hello@agentra.io

    Address: Agentra Data Protection Officer

    123 Enterprise Way, Suite 500

    San Francisco, CA 94105

    Response Time: Within 72 hours for privacy inquiries