Terms of Service
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
1. Acceptance of Terms
By accessing or using Agentra's AI workforce platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.
2. Description of Service
Agentra provides an AI workforce platform that enables organizations to deploy, manage, and scale AI agents for various business processes including customer service, lead capture, appointment booking, and custom workflows.
3. Account Registration and Responsibilities
Account Creation
- You must provide accurate, current, and complete information
- You are responsible for maintaining account security
- One person or entity may not maintain multiple accounts
- You must be at least 18 years old to create an account
Account Security
- Keep your login credentials confidential
- Notify us immediately of any unauthorized access
- You are liable for all activities under your account
- Enable two-factor authentication when available
4. Subscription and Payment Terms
Subscription Plans
- Subscription fees are billed in advance on a monthly or annual basis
- All fees are non-refundable except as required by law
- Price changes require 30 days advance notice
- Usage-based charges apply to certain features and integrations
Payment and Billing
- Payment is due upon subscription activation
- Failed payments may result in service suspension
- You agree to pay all applicable taxes
- Billing disputes must be raised within 60 days
5. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, malicious, or illegal content
- Attempt to breach security or access unauthorized data
- Reverse engineer or create derivative works
- Use the Service for competing products or services
- Generate spam or unsolicited communications
6. Data and Privacy
Our collection and use of your information is governed by our Privacy Policy. You retain ownership of your data while granting us necessary licenses to provide the Service.
- You are responsible for the accuracy and legality of data you provide
- We implement enterprise-grade security measures
- Data processing complies with GDPR, CCPA, and other regulations
- You may export your data upon request
7. Service Availability and Support
Service Level Agreement
- We target 99.9% uptime for our platform
- Planned maintenance will be announced 48 hours in advance
- Emergency maintenance may occur with minimal notice
- Service credits may apply for extended outages
Customer Support
- Support is available during business hours (Monday-Friday, 9 AM - 6 PM PST)
- Enterprise customers receive priority support
- Emergency support available for critical issues
- Self-service resources available 24/7
8. Intellectual Property
The Service, including all software, content, and intellectual property, is owned by Agentra and protected by copyright, trademark, and other laws.
- We grant you a limited license to use the Service
- You retain rights to your original content and data
- Feedback and suggestions become our property
- Respect third-party intellectual property rights
9. Termination
Termination by You
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- Data export is available for 30 days after cancellation
Termination by Us
- We may suspend or terminate accounts for Terms violations
- 30 days notice for termination without cause
- Immediate termination for security breaches or illegal activity
10. Disclaimers and Limitation of Liability
Disclaimer: The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation of Liability: Our liability is limited to the amount paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Changes to Terms
We may modify these Terms at any time. Material changes will be communicated 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
12. Contact Information
Email: hello@agentra.io
Address: Agentra Legal Department
123 Enterprise Way, Suite 500
San Francisco, CA 94105
Phone: 1-800-AGENTRA