| Monthly volume | 1,200 invoices, 800 leads, 60 reports | Shows whether automation volume is meaningful. |
| Manual handling time | 8 minutes per invoice | Converts workflow drag into hours. |
| Delay cost | Lost lead response, late approval, late risk detection | Captures business impact beyond labor cost. |
| Error or exception rate | Duplicate invoices, stale CRM, missed status | Shows quality/risk upside. |
| Loaded hourly cost | $45/hr or ₹2,000/hr | Turns time into economics. |
| Target improvement | 30-60% cycle-time reduction | Sets the expected KPI movement. |