Automate IT, HR, and Ops Requests,From Password Resets to Asset Tracking
Intelligent employee support that resolves 95% of requests instantly. Transform your internal helpdesk with AI that understands your company policies and procedures.
Stop Overwhelming Your IT Team with Routine Requests
Traditional helpdesk systems create bottlenecks and frustration for both employees and IT teams
❌ Department Knowledge Silos & Access Control
Different departments need different knowledge bases and permissions, but generic bots can't navigate complex organizational structures and security requirements.
- Role-based knowledge access (HR sees HR docs only, IT sees IT procedures)
- Department-specific procedure workflows with approval chains
- Hierarchical permission management with dynamic access controls
- Cross-department escalation protocols with context preservation
❌ System Integration & Automated Actions
Basic bots can only provide instructions but can't actually fix problems or integrate with enterprise IT systems to perform actions.
- Direct integration with Active Directory, ITSM tools, and enterprise systems
- Automated password resets, account unlocks, and software provisioning
- Real-time ticket creation, status updates, and workflow automation
- License management and software deployment capabilities
❌ Intelligent Escalation & Specialist Routing
Simple helpdesks can't determine when, how, and to whom complex issues should be escalated with proper context and urgency assessment.
- AI-powered escalation decision making based on issue complexity
- Specialist routing based on skills, availability, and workload
- Full context transfer to human agents with conversation history
- SLA tracking, breach prevention, and automatic priority adjustment
❌ Multi-Channel Consistency & Mobile Support
Employees use different channels (Slack, Teams, email, portal) but get inconsistent support experiences and lose context between platforms.
- Unified experience across Slack, Teams, email, portal, and mobile
- Cross-channel conversation continuity with shared context
- Mobile-optimized support interface for remote employees
- Channel-specific compliance and formatting requirements
❌ Advanced Analytics & Predictive Insights
Basic systems don't provide intelligent categorization, trend analysis, or predictive capabilities to prevent recurring issues.
- AI-powered ticket categorization and priority scoring
- Predictive issue detection and proactive problem prevention
- Performance analytics, trend identification, and capacity planning
- Automated knowledge base updates based on resolution patterns
Complete Employee Support Platform
Everything you need to automate internal support and empower your workforce
Intelligent Ticket Management
AI automatically categorizes, prioritizes, and routes tickets to appropriate teams with full context
Multi-Platform Support
Provide consistent support via Slack, Teams, email, web portal, and mobile applications
Automated Issue Resolution
Resolve 95% of common IT, HR, and operational requests instantly without human intervention
Smart Escalation Engine
Intelligently escalate complex issues to appropriate specialists with complete context transfer
Knowledge Base Integration
Connect with Confluence, SharePoint, internal wikis, and documentation systems seamlessly
Advanced Analytics Dashboard
Track resolution times, employee satisfaction, and identify improvement opportunities
Measurable Business Impact
Our AI helpdesk delivers immediate improvements in productivity and employee satisfaction
Issue Resolution
Resolve most common employee queries immediately without human intervention
IT Team Workload
Free IT professionals from routine tasks to focus on strategic initiatives
Always Available
Provide round-the-clock employee support without additional staffing costs
Satisfaction Rate
Employees love getting instant help without waiting for tickets or phone calls
Reduction
Dramatically reduce support costs while improving service quality and speed
Enterprise System Integrations
Connect with your existing IT infrastructure and enterprise systems
Enterprise Security & Compliance
Built with enterprise-grade security for sensitive employee data
Multi-Channel Employee Support
Provide consistent AI-powered support wherever your employees work and communicate
Slack Integration
Native Slack bot support
Microsoft Teams
Teams bot and app integration
Email Support
Smart email ticket management
Web Portal
Dedicated helpdesk portal
Mobile App
iOS and Android support
Voice Calls
Phone-based assistance
SMS Support
Text message help requests
Chat Widget
Embedded website support
Trusted by IT Leaders
"Agentra revolutionized our internal support. We went from a 2-day average resolution time to instant answers for 95% of requests. Our IT team can finally focus on innovation instead of password resets, and employee satisfaction has never been higher."
Connect Across All Channels
Reach your customers wherever they are with unified AI automation across every communication channel
Native WhatsApp Business API integration
Phone Calls
AI-powered voice conversations
SMS
Global SMS messaging platform
Intelligent email automation
Web Chat
Website chat widget integration
Slack
Team collaboration integration
Microsoft Teams
Enterprise team communication
Social Media
Facebook, Instagram, LinkedIn
Need a custom integration? We can connect to any platform with an API.
Ready to Transform Your Internal Support?
Join forward-thinking companies using AI to provide instant employee support while freeing IT teams to focus on strategic initiatives.