agentra
AI That Works™
Education
Educational AI
EduTech Academy: 90% Support Ticket Reduction
EduTech Academy implemented AI-powered student support that handles course questions, technical issues, and enrollment processes with 24/7 availability, reducing support tickets by 90%.
Key Results
Measurable impact from AI automation implementation
320%
ROI Increase
90% reduction in support tickets
Key Improvement
2 months
Implementation Time
About EduTech Academy
EduTech Academy implemented AI-powered student support that handles course questions, technical issues, and enrollment processes with 24/7 availability, reducing support tickets by 90%.
Industry:Education
Solution Type:Educational AI, Knowledge Base, Automated Support
Implementation:6 weeks
"The AI automation implementation exceeded our expectations. 320% ROI increase and 90% reduction in support tickets improvement in just 2 months."
The Challenge
- •Support team overwhelmed with 500+ daily student inquiries
- •Average 24-hour response time affecting student satisfaction
- •Repetitive questions about courses, schedules, and technical issues
- •High support costs scaling with student enrollment
- •Night and weekend students lacking immediate help
Our Solution
- •AI-powered student support chatbot with course knowledge
- •Automated troubleshooting for common technical issues
- •Integration with learning management system for real-time data
- •Escalation workflows for complex academic questions
- •Multi-channel support across web, mobile, and email
Reduced support tickets from 500+ to under 50 daily
Improved student satisfaction scores by 65%
Achieved instant responses for 90% of student inquiries
Implementation Approach
How we delivered results in 6 weeks
1
Phase 1
Knowledge Base Creation
2
Phase 2
LMS Integration
3
Phase 3
AI Training
4
Phase 4
Student Rollout
5
Phase 5
Optimization
Ready for Your Success Story?
Let's discuss how AI automation can transform your business like it did for EduTech Academy.