Support ThatNever Stops
Transform tech support and BPO operations with AI that provides instant first-line support, intelligent routing, and seamless escalation. Perfect for help desks, call centers, and global support operations.
Our email server went down an hour ago and employees can't access their emails. This is affecting our entire sales team. Can you help urgently?
I understand this is urgent and affecting your sales operations. I've escalated this to our Priority 1 email server specialists and created ticket #TC-5678. Our senior technician Alex will contact you within 15 minutes. In the meantime, I'm checking your server status remotely and will provide a preliminary assessment.
Built for Support Excellence
Comprehensive features designed to optimize every aspect of technical support and BPO operations
24/7 Technical Support
Round-the-clock first-line technical support with intelligent issue routing and escalation management.
Multi-Client Service Management
Manage support operations for multiple clients with customized branding and service level agreements.
Omnichannel Support
Unified support across chat, email, phone, and social media with consistent service quality.
Automated Ticket Routing
Intelligent ticket classification and routing based on expertise, availability, and client requirements.
Multi-Language Support
Native support for 50+ languages with regional expertise and cultural understanding.
Performance Analytics
Comprehensive reporting on resolution times, satisfaction scores, and operational efficiency metrics.
Perfect for Every Support Operation
Specialized solutions for different types of technical support and business process outsourcing operations
Technical Help Desks
IT support organizations providing technical assistance for software, hardware, and network issues.
- Reduce first-response time by 70%
- Automated issue classification
- Expert escalation routing
Customer Service BPOs
Business process outsourcing companies managing customer service for multiple clients.
- Multi-client dashboard management
- SLA compliance monitoring
- Scalable agent support
Global Support Centers
International support operations providing 24/7 coverage across multiple time zones and languages.
- Follow-the-sun support model
- Multi-language automation
- Cultural adaptation
Software Support Teams
Technical support for SaaS platforms, mobile apps, and enterprise software solutions.
- API integration troubleshooting
- User onboarding automation
- Feature guidance delivery
Trusted by Support Leaders
See how tech support and BPO companies are scaling operations with Agentra
"Agentra has revolutionized our BPO operations. We're handling 3x more support tickets with the same team size while maintaining higher satisfaction scores across all our clients."
"The multi-language support and automated routing have been game-changers for our international clients. We've reduced average resolution time by 60% while expanding to new markets."
Purpose-Built AI Solutions for Support Teams
Specialized AI agents designed for the unique needs of technical support and BPO operations.
AI Helpdesk
24/7 intelligent customer and technical support with multi-client management, automated routing, and escalation handling.
Explore AI HelpdeskAI Knowledge Access
Instant access to technical documentation, troubleshooting guides, and multi-client knowledge bases with intelligent search.
Explore AI Knowledge AccessReady to Scale Your Support Operations?
Join leading tech support and BPO companies using Agentra to handle more tickets, improve satisfaction, and reduce operational costs.