E-commerce Success Story

How ShopMax Pro Recovered $3.2M in Lost Revenue

From 78% cart abandonment to 420% revenue recovery boost with AI-powered automation

420%
Revenue Recovery Boost
35%
Cart Recovery Rate
$3.2M
Annual Revenue Recovered

Company Overview

ShopMax Pro

A leading e-commerce platform specializing in consumer electronics and tech accessories, serving over 500,000 customers globally with $50M+ in annual revenue.

  • 500,000+ active customers
  • $50M+ annual revenue
  • 15,000+ products catalog

Key Metrics Before

78%
Cart Abandonment Rate
$8M
Annual Lost Revenue
3%
Manual Recovery Rate

The Challenge

ShopMax Pro was losing $8 million annually to cart abandonment. With a staggering 78% abandonment rate, nearly 8 out of 10 customers were leaving without completing their purchase.

Specific Pain Points:

  • Manual Recovery Efforts: Generic email campaigns with poor personalization and timing
  • Poor Segmentation: One-size-fits-all approach regardless of customer value or behavior
  • Inconsistent Follow-up: Manual processes led to missed opportunities and delayed responses
  • Limited Channels: Recovery efforts limited to basic email with no cross-channel coordination

The Bottom Line Impact

"We were watching millions of dollars walk out the door every year. Our manual recovery process was only capturing 3% of abandoned carts, and we knew there had to be a better way."

- Sarah Kim, VP of E-commerce, ShopMax Pro

The Solution: Boost™ AI Agent

ShopMax Pro implemented Agentra's Boost™ AI agent to create an intelligent, automated cart recovery system that works 24/7 to identify, engage, and convert abandoned cart customers.

Implementation Timeline

1

Week 1: Integration & Setup

Connected Boost™ to ShopMax Pro's Shopify platform, configured tracking, and set up data synchronization.

2

Week 2: AI Training & Personalization

Trained the AI on customer behavior patterns and configured personalized messaging templates.

3

Week 3: Multi-Channel Configuration

Set up email, SMS, and web push notification channels with coordinated messaging sequences.

4

Week 4: Launch & Optimization

Full deployment with real-time monitoring and continuous AI optimization based on performance data.

Key Features Implemented

Smart Timing

AI determines optimal send times based on individual customer behavior patterns

Dynamic Personalization

Personalized product recommendations and messaging based on browsing history

Intelligent Pricing

Dynamic discount optimization based on customer value and likelihood to convert

Multi-Channel Sequences

Coordinated campaigns across email, SMS, and web push notifications

The Results

420%
Revenue Recovery Improvement
From 3% to 35% recovery rate
$3.2M
Annual Revenue Recovered
Previously lost to abandonment
89%
Customer Retention
34% improvement from baseline

Monthly Performance Metrics

2,847
Carts Recovered/Month
$268K
Monthly Recovery Revenue
47%
Email Open Rate
23%
SMS Conversion Rate
"Boost™ completely transformed our revenue recovery. We went from manually sending generic emails to having an AI that knows exactly when and how to re-engage each customer. The results speak for themselves - $3.2M in recovered revenue that we would have lost forever."
Sarah Kim
VP of E-commerce, ShopMax Pro

Ready to Recover Your Lost Revenue?

See how Boost™ can transform your cart recovery and generate millions in additional revenue.

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