From 4-hour wait times to instant patient screening with AI-powered automation
A regional healthcare network serving over 250,000 patients across 15 locations, specializing in primary care, urgent care, and specialist services.
MedCare Health Systems was struggling with overwhelming patient intake volumes, creating 4-hour wait times and severe staff burnout while compromising patient care quality.
"We had patients waiting 4+ hours for basic screening, staff calling in sick from burnout, and patient satisfaction scores dropping to dangerous levels. Something had to change immediately."
MedCare implemented Agentra's Talk™ AI agent to create an intelligent, 24/7 patient screening system that conducts comprehensive intake interviews and provides accurate triage recommendations.
AI conducts comprehensive patient interviews following medical protocols
89% accuracy in urgency assessment and appropriate care routing
Round-the-clock patient screening and appointment scheduling
Seamless integration with existing EHR and scheduling systems
"Talk™ transformed our entire patient intake process. We went from overwhelmed staff and frustrated patients to smooth, efficient operations that work around the clock. Our staff can now focus on actual patient care instead of repetitive screening questions."
See how Talk™ can transform your patient screening and reduce wait times by 75%.